Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive. In fact, the quickest way to lose clients is to interact poorly with them – no matter how good your product, they’ll take their business elsewhere.
The Customer Relationship Building online short course is designed to equip you with the hard and soft skills to build and manage positive relationships with your customers. It will show you how to improve your customers’ experience and how to ensure everyone in your organisation prioritises customer relationship building.
Format: Wits certified online short course
Certification: Wits University certificate of competence
Duration: 10 weeks
Breakdown: 8 weeks consecutive online lectures, one exam in week 10
Hours per week: 5 to 7
Language: English
Learn more about our Credly qualification badges here
Tel: +27 87 023 0888
Cell: +27 71 326 5470
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R4,980.00 (excl. VAT)
Duration: 8 Weeks
