Retail Management

Course information

8 weeks consecutive online content, online exam in week 10

Language: English


Click here to view more about our payment options

Price*: R 15 990.75
* price includes VAT
Apply Now
Course outcomes
  • Gain thorough insight into 21st century retailing trends that your brand can utilise to create a competitive advantage
  • insight into the effectiveness of merchandise management
  • Developing an innovative integrated marketing communication strateg
  • The role of multi-channel and online retailing
  • Insight into customer behaviour and customer relationship management
  • Develop pricing strategies to enhance customer lifetime value
  • Gain insight into human resource management
  • Developing a comprehensive retail strategy
Course Curriculum
  • Module 1: Introduction to retail management, environment and trends
  • Module 2: Merchandise management
  • Module 3: Marketing in retailing: Integrated marketing communications
  • Module 4: Multi-channel and online retailing
  • Module 5: Customer Behaviour and Customer Relationship Management
  • Module 6: Pricing strategies and customer lifetime value
  • Module 7: Retail human resource management
  • Module 8: Retail management in the real world: Developing a retail strategy
Course Overview
Retail management is essential to the success of any retail establishment. It entails looking after store employees, meeting sales targets, promoting products and services, supervising the daily operations of a retail outlet, and, most importantly, maintaining customer satisfaction. In this course, you will learn about the retailing environment, distribution and marketing channels, merchandise management and planning, what it takes to leverage integrated marketing communications, multi-channel and online retailing, segmentation and targeting, pricing strategies, and what it takes to develop a retail strategy and more. The aim of this course is to provide both practical and theoretical insight into 21st century retailing, by gaining the relevant skills to design and implement innovative retail strategies, both from a local and global perspective.
Course & Lecture Overview
Dr Melissa Zulu et al

Dr Melissa Zulu
Lecturer and Chair of Branding & Marketing Committee - School of Business Sciences, Wits University PhD in Business Sciences in retail innovation effect on customer retention in the Township Economy Lecturer and course writer

Dr Marike Venter de Villiers
Senior Lecturer and Head of Department in Marketing - School of Business Sciences, Wits University PhD in Business Sciences in experiential retailing and the use of multi-sensory marketing in influencing consumer’s in store experience Lecturer and course writer.
Upcoming Courses
  • 11 July 2022
Contact Us
DigitalCampus Team
Tel: +27 87 023 0888
Cell: +27 71 326 5470

Sign up for our newsletter