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University of the Witwatersrand Course

Operations Management Practice


15 Jul, 2024

Digital Campus Operations Management Course

Course overview

Efficient management of the operations of any business requires the vision to convert resources like staff and materials into profitable business outcomes. If you want to become a profit-maximising machine, this is the best Operations Management Practice online short course to empower you to ensure strategies are executed efficiently and resources are utilised to their full potential. Learn to design products and processes, oversee operational tasks, control stock and manage projects. After 10 weeks, you’ll have new capabilities that’ll be an asset to any business you’re in.

Course curriculum

  • Module 1: The role of operations in an organisation
  • Module 2: The role of design in the workplace
  • Module 3: Maximising the customer experience
  • Module 4: Planning, control and capacity planning techniques
  • Module 5: Stock management principles
  • Module 6: Stock control techniques
  • Module 7: The role of project management
  • Module 8: Quality control, failure prevention and recovery techniques

Course outcomes

  • Ability to conceive a big-picture overview of the role of operations in an organisation and its impact on competitiveness and productivity
  • Understanding of effective product, service, process and operations network design
  • Ability to use physical layout, technology and job design principles to optimise the total customer experience
  • Knowledge of efficient stock control techniques and vital failure prevention and recovery skills
  • Knowledge of lean manufacturing and total quality management


Mike Mundy

Course summary

Format: Wits certified online short course
Certification: Wits University certificate of competence
Duration: 10 weeks
Breakdown: 8 weeks consecutive online lectures, one exam in week 10
Hours per week: 5 to 7
Language: English

Learn more about our Credly qualification badges here


Students. Accomplished

Paul Motibane


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With 16 years of experience as Wits’ senior lecturer in operations and technology, Mike Mundy has lectured internationally at the University of the Netherlands and University of Wales. Past consulting clients include Harmony Gold, Afrox and Nedbank.

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