Ability to conceive a big-picture overview of the role of operations in an organisation and its impact on competitiveness and productivity
Understanding of effective product, service, process and operations network design
Ability to use physical layout, technology and job design principles to optimise the total customer experience
Knowledge of efficient stock control techniques and vital failure prevention and recovery skills
Knowledge of lean manufacturing and total quality management
Module 1: The role of operations in an organisation
Module 2: The role of design in the workplace
Module 3: Maximising the customer experience
Module 4: Planning, control and capacity planning techniques
Module 5: Stock management principles
Module 6: Stock control techniques
Module 7: The role of project management
Module 8: Quality control, failure prevention and recovery techniques
Efficient management of the operations of any business requires the vision to convert resources like staff and materials into profitable business outcomes. If you want to become a profit-maximising machine, this is the best Operations Management Practice online short course to empower you to ensure strategies are executed efficiently and resources are utilised to their full potential. Learn to design products and processes, oversee operational tasks, control stock and manage projects. After 10 weeks, you’ll have new capabilities that’ll be an asset to any business you’re in.
Course & Lecture Overview
Mike Mundy With 16 years of experience as Wits’ senior lecturer in operations and technology, Mike Mundy has lectured internationally at the University of the Netherlands and University of Wales. Past consulting clients include Harmony Gold, Afrox and Nedbank.